Enquiries in one place
Collect enquiries from connected portals, website forms and APIs. Start an offer from email inboxes; data extraction uses the AI component.
FASTREPLYMAIL · ENQUIRIES, OFFERS AND CRM
Every enquiry deserves a thoughtful reply.
From stay enquiries to personalised offers and guest relationships. FastReplyMail brings quotes and CRM for hotels and holiday villages into one web platform, connected to your property’s systems.
A CLEAR WORKFLOW
Fewer steps.
More context for your replies.
Offers that reflect your property
Compose offers with templates, personalised wording and booking links. Availability and prices depend on the connected booking engine’s capabilities.
An ongoing relationship
Configure offer follow-ups. Add guest history, newsletters and automated pre- and post-stay communications with the CRM component.
FROM YOUR WEBSITE TO FASTREPLYMAIL
The first enquiry starts
with a form made for you.
Create and customise forms for your property’s website or your email campaign landing pages.
Quote requests
Choose the language, colours and stay options. The guest completes the form and the enquiry arrives in FastReplyMail, ready for you to prepare an offer.
Give each form a name to identify the page or campaign that generated the enquiry.
Set limits for nights, accommodation units, adults and children, and choose whether to show pet and promotional code fields. Preview the form and copy the code into your page.
Newsletter subscriptions
Invite visitors to stay in touch with your property. Customise the form’s language and colours and choose the mailing list to add them to.
With the CRM component, the contact is created or updated and added to the selected list, with privacy and marketing consent recorded.
The generator lets you set the privacy notice URL and obtain code for your website or landing page.
Forms are available in Italian, English, German and French. A quote form collects an enquiry: staff check availability in the Composer.
THE CRM COMPONENT
A profile that brings back the guest’s history
With CRM, guest details, imported bookings, offers, messages and consent come together in the guest profile. Your team can retrieve conversation context and create mailing lists from CRM filters.
Lists can update dynamically. Newsletters use property templates and support scheduling, unsubscribe links and detected-open statistics. Sending packages and limits are agreed with sales.
Practical help while talking to guests
Phone enquiries can also become FastReplyMail offers. Type a surname in the Composer to find guests suggested by CRM; selecting a profile prefills the details. View previous stays and offers according to recorded data and imported bookings.
Where available, the Composer shows the last accommodation type and rate booked. Use this to ask whether the guest wants the same option or has different needs. Choose type, rate and board basis and note requirements raised during the call.
Set dates and guest numbers, and check prices and availability through supporting booking engines. Prepare the offer for email or WhatsApp sharing and record “phone” as the source channel for later contact and follow-up.
Deadline alerts and tasks to follow up
With CRM, create scheduled tasks linked to guests or received bookings: each reminder has a title, due date and notes for the person handling it.
For example, note a guest callback with a date and conversation context. Or link a deadline to a received booking with notes on tasks for that stay. The reminder helps the team find the next action.
Overdue tasks are highlighted in the software header and lists. Users can identify deadlines needing attention and consult the reminder linked to the guest or booking.
A SETUP THAT FITS YOU
Your starting point.
Additional possibilities.
Features are activated per property.
Packages, costs and terms
are agreed with sales.
Enquiries and offers
Composer, templates and shortcuts, offer automation, mailboxes, enquiry widgets and operational statistics.
Guest CRM
Guest history, imported bookings, lists and newsletters, guest and booking automation. Sends depend on the active package.
Fast Check-In
Online check-in links, data collection and downloadable reports for Alloggiati Web. Portal upload remains manual.
AI features
Composer drafts, property Knowledge Base and AI tools. Usage tracked per property; terms to be agreed.
WRITING SUPPORT
AI prepares.
Your experience decides.
The assistant uses property information and available integration data to prepare a draft. Staff check it, edit it and decide when to send.
The Knowledge Base holds property descriptions, services, policies and documents. Information quality and human review remain part of the work.
CLEAR INTEGRATION CAPABILITIES
Let’s check what
your integration can do.
| System | Booking links | Availability and prices | Booking imports |
|---|---|---|---|
| HotelNet | Yes | Yes | Yes |
| 5stelle* | Yes | Yes | Yes |
| Simple Booking / WuBook | Yes | Yes | Check for the specific connector |
| SysDat | Not as a booking engine | Not as a booking engine | Yes |
We agree on configuration, system version and integration costs with you. OTA bookings reach FastReplyMail through supported PMS platforms.
Let’s discuss your systemsBEFORE YOU START
What you
want to know.
Does FastReplyMail replace the PMS or booking engine?
It connects to them: booking engines may provide links, availability and prices; supported PMS platforms import bookings. Capabilities vary by connector.
Are CRM, Check-In and AI always included?
They are optional components activated per property. The base product includes enquiries, offers, templates and offer automation. Sales checks the modules and terms suited to your configuration.
Does AI send offers without review?
In the Composer, the assistant drafts from property information and available integration data. Staff check the wording before sending.
What does an opened or booked offer mean?
A detected open does not prove human reading. A booking is attributed when the connected system returns the offer reference: this link is available with 5stelle*, HotelNet and SysDat.
Can I manage multiple properties and staff members?
Yes. Authorised staff can switch between assigned properties, with different roles and permissions. Account numbers, included properties and terms are agreed with sales.