Direct opportunities
Personalised offers and a booking journey linked to your booking engine help make direct contact more valuable. The aim is to develop sales opportunities and reduce reliance on intermediaries.
From enquiry to offer →THE FASTREPLY PROJECT
Technology meets
the art of welcoming guests.
Infoelba is behind FastReply. We combine tourism experience and software development to help you make every guest interaction count.
Discover the projectOUR ROOTS
From Elba Island,
connecting tourism and digital expertise.
Based in Portoferraio, Infoelba develops websites, applications and software. Local work and online activity come together: the tourism portal infoelba.it, owned by the company since 1999, is part of that journey.
IT expertise and tourism communication meet in the FastReply project. Its starting point is a practical need for accommodation providers: responding carefully to enquiries, even when the inbox is full and time is short.
Meet Infoelba and its team ↗WHY FASTREPLY
An enquiry is the beginning.
The relationship is what lasts.
A quick response matters. A relevant proposal helps guests choose. Knowing returning guests lets you continue the conversation over time.
FastReplyMail connects enquiries, offers and guest history, with components for CRM, online check-in and artificial intelligence. It supports the property’s work from the first enquiry to post-stay communications.
See how FastReplyMail works →THE VALUE WE AIM TO BRING
More attention to your guests.
More tools for your property.
Relevant relationships
Stated preferences and recorded stays help you understand guests. Targeted lists and communications build relationships through messages consistent with the data and consent available.
From contacts to relationships →Control in everyday work
Templates, reminders and automation help organise tasks. AI can prepare a draft to check: knowledge of the property and the final decision remain with staff.
Explore the features →A CONNECTED PROJECT
Alongside the tools
you use every day.
Software becomes more useful when information can move between systems. FastReplyMail connects to booking engines, PMS platforms and hospitality services according to each integration’s capabilities.
Explore integrations →- HotelNet, 5stelle* and SysDat
- Connections for importing bookings. HotelNet and 5stelle* also let you check availability and prices from the configured booking engine.
- Customer Alliance
- Online reputation analysis through the service connected to your property.
- FastReply Chat AI · powered by Keplero
- A white-label solution offered by Infoelba on the Keplero platform. The chatbot checks availability and prices, sends offers at the guest’s request and transfers leads to FastReply, with access to conversations from the CRM. Discover Chat AI →
Available features, supported versions and activation terms must be checked for your configuration. The applications in the FastReply suite complete the journey with dedicated services.
LET’S TALK
Getting to know each other is the first step.
We start with the enquiries you receive, the tools you use and your property’s goals. Together, we can decide which features to explore in a demo.