Configure the rules
Set how stay spend converts into points, the night thresholds for tiers and the rewards you want to offer.
FASTREPLY REWARDS · LOYALTY TAKES SHAPE
A stay comes to an end.
The relationship continues.
The loyalty programme for hotels, holiday resorts and other accommodation providers: points, tiers and rewards that give your guests another reason to return.
With FastReply Rewards, configure your property’s rules and give members a digital card and personal area. Data received from FastReply feeds the programme.
Request a Rewards demo →Discover how the programme works
FROM REGISTRATION TO THE NEXT STAY
Your own programme.
A clear journey for your guests.
Hotels, serviced apartments, resorts, campsites and B&Bs can define a programme that fits their services. The property sets the rules; guests find their points, tier and rewards in their personal area.
Recognise each stay
With the FastReply connection, imported bookings update points and tiers. Points become redeemable the day after departure.
Make benefits visible
Guests view their card, discover their earned benefits and redeem available rewards. The property manages fulfilment.
GIVE VALUE TO DIRECT BOOKINGS
Choose which stays to reward.
Exclude specific channels from points calculations and configure promotional codes and booking links by tier. Nights towards a tier are counted across all completed stays.
How points, tiers and rewards work →The right reward for your hospitality
Discount vouchers, services or experiences: build a catalogue around what your property can offer. Tier benefits and partner agreements complete the programme.
For example, offer an experience at your property as a reward or a benefit reserved for a particular tier. These are choices for your programme, to be defined in its rules.
BEYOND COLLECTING POINTS
Loyalty, experienced every day.
Digital card and guest area
Points, rewards, bookings and offers in a personal space, with the QR card always within reach.
Explore the card and personal area →Relevant communications
From a welcome to a new tier: activate programme messages and prepare campaigns for your guests.
Discover Rewards communications →Your property’s Guest Site
Services and local information on a multilingual site accessible without login, including from kiosks in shared spaces. Separate from the private guest area.
Discover the Guest Site →Connection to FastReply
Rewards currently receives data exclusively from FastReply. Connections to other sources can be built through a dedicated integration.
The FastReply CRM for guests and bookings →Before you start
Is Rewards suitable for a small property too?
The programme can be configured for different property types, including B&Bs and small hotels. The demo helps assess how to organise it around your services and team’s work.
Does Rewards connect directly to any property management system?
No. It currently receives data exclusively from FastReply. A connection to other sources can be developed through a dedicated integration, to be assessed together.
Where do we start?
Send a contact request to arrange a demo. After discussing the product, pricing and terms will be agreed through a personalised commercial proposal.
LET’S TALK ABOUT YOUR PROPERTY
Your next step.
A Rewards demo.
Complete the form: we will contact you to understand your needs and arrange a demo. Pricing will be defined later during the sales discussion.