Choose when to ask
Short pre-arrival surveys, post-stay satisfaction surveys and questions in email journeys.
Guest surveys →FASTREPLY SURVEY · LISTENING AND RELATIONSHIPS
Every answer.
A guest to get to know better.
Before a stay, after returning home or during an email conversation: collect preferences and feedback through guest surveys. With Survey, answers can become useful preferences in the FastReply guest profile.
Let’s talk about SurveyExplore opportunities to listen →
FROM A QUESTION TO A RELATIONSHIP
Listening matters.
Finding the answers again does too.
Survey works alongside FastReply to collect responses. Values associated with surveys feed CRM parameters and preferences: information you can use to understand guests and select groups with shared characteristics.
Put answers to work
Link answers to values and tags that appear in the FastReply guest profile.
Preferences in the CRM →Prepare the next step
Use filters and configured rules to select groups or direct them to dedicated lists.
Survey in email journeys →WITHIN THE SUITE
Questions in Survey.
Relationships in FastReply.
Survey links can be included in FastReply email templates and associated with a guest or booking. Responses flow back into the CRM as guest parameters.
An example of use
Ask which experiences interest a guest. Associate their answers with configured values, then use those values to select a group for relevant communications.
An expressed preference is not marketing consent. Lists and communications must respect recorded consent.
Useful questions
Is Survey only for measuring satisfaction?
No. It can also be used for short pre-stay surveys and questions in email journeys.
Can responses be used in the CRM?
Yes, with the FastReply connection: values associated with responses feed guest profile parameters and preferences, which can be used in filters and configured rules.
Does an answer trigger an email straight away?
An immediate send is not implied. Use in communications depends on the rules, lists and execution schedules configured in FastReply.
LET’S TALK ABOUT YOUR PROPERTY
Your next step.
A Survey demo.
Complete the form: we will contact you to understand your needs and arrange a demo. Pricing will be defined later during the sales discussion.