Answer questions
Configured property information becomes answers to guest enquiries on the website.
Information and assistance in chat →FASTREPLY CHAT AI · THE CONVERSATION STARTS HERE
The first answer.
The beginning of a relationship.
Visitors to your property’s website have questions, wishes and a stay to plan. FastReply Chat AI, the chatbot for hotels and accommodation providers, welcomes the conversation, helps them assess an offer and brings the contact into CRM.
Request a Chat AI demoExplore guest assistance →
FROM WEBSITE TO RECEPTION
Three steps.
An ongoing conversation.
A service question, an availability search, a quote by email. The chatbot supports these first steps and connects the contact with your team’s work.
Help guests assess their stay
Availability and prices come from the connected booking engine. The quote is emailed when the guest requests it.
Availability and quotes →Find the contact
The lead enters FastReply with a contact profile. The conversation is accessible from CRM to continue the relationship.
From chat to CRM →A CLEAR ROLE IN THE SUITE
Chat AI opens the conversation.
FastReply keeps it going.
The chatbot is the website contact point. CRM remains the team’s workspace, with guest profiles, messages and tools to follow the relationship.
Each tool has its role
Campaigns and automation belong to FastReplyMail. Questionnaires to Survey. Points, cards and rewards to Rewards. Chat AI focuses on the conversation and handover to CRM.
How the tools work together →START WITH THE RIGHT CONTEXT
A demo built around your property.
The information
We identify content for replies: services, opening hours and useful guest information.
The integrations
We check the booking engine and connection to FastReply to define the required setup.
Your team’s work
We explore how to find leads and conversations in CRM and continue the guest relationship.
Before you start
Is this the same AI assistant as in FastReplyMail?
No. Chat AI talks to guests on the website. Composer AI helps staff prepare a draft to check before sending.
Does chat automatically confirm a booking?
The feature described here checks availability and prices and sends a quote on request. A quote is not a booking confirmation.
Are WhatsApp and phone included?
The journey described concerns chat on the property’s website. Any other channels need specific assessment when preparing the proposal.
Which technology powers Chat AI?
FastReply Chat AI is offered by Infoelba, based on Keplero technology and connected to the FastReply suite. Setup and service terms are agreed during the sales discussion.
LET’S TALK ABOUT YOUR PROPERTY
Your next step.
A Chat AI demo.
Complete the form: we will contact you to understand your needs and arrange a demo. Pricing will be defined later during the sales discussion.