Leads from conversation
Chat AI captures leads while talking to guests on the property’s website.
FROM CHAT TO CRM
The conversation starts on your website.
The relationship continues in FastReply.
Leads captured during conversations are transferred to CRM. Your team can find the person and access the chat to continue the relationship with the right context.
The contact becomes part of reception’s workflow.
A profile in FastReply
Each transferred lead has its own contact profile, like other CRM contacts.
Accessible conversations
Your team accesses the conversation directly from FastReply and uses that context to continue the relationship.
Contact details identify a contact.
Consent is separate information.
Creating a guest profile does not automatically subscribe them to newsletters. Promotional communications follow expressed and recorded consent.
From initial interest to your team’s work
CRM provides its own tools for managing the relationship. Subsequent actions depend on staff work and the rules configured in FastReply.
Explore FastReplyMail and CRM →ONE JOURNEY, DISTINCT ROLES
Each tool’s role in the relationship.
Chat AI · the first conversation
Website questions, availability, requested quotes and leads transferred to CRM.
Back to the Chat AI overview →FastReplyMail · CRM workflows
Guest profiles, message management, staff-created offers, campaigns and configured automation.
The role of FastReplyMail →Survey · questions and preferences
Guest questionnaires with answers usable as preferences and parameters in CRM.
The role of Survey →Rewards · lasting loyalty
Programmes with points, tiers, cards and rewards for your property’s guests.
The role of Rewards →Questions about the integration
Can I access conversations from CRM?
Yes. Lead conversations are directly accessible from FastReply. This does not imply a complete chat copy in every CRM area.
Does a lead automatically start a campaign?
The transfer creates a contact profile. Campaigns and subsequent activities depend on consent, lists and rules configured in FastReplyMail.
LET’S TALK ABOUT YOUR PROPERTY
Your next step.
A Chat AI demo.
Complete the form: we will contact you to understand your needs and arrange a demo. Pricing will be defined later during the sales discussion.