Before arrival
Useful information to prepare the journey and explore your property’s services.
Content examples: directions, parking and arrival times.
GUEST ASSISTANCE
Familiar questions.
Answers in the conversation.
Hours, services and practical details: guests need information to organise their stay. Chat AI brings it into the conversation on your property’s website.
Start with the questions you know well.
While choosing
Clarification about available services and the experience on offer.
Content examples: breakfast, family services and property facilities.
When a price is needed
The conversation can move to availability and rates through the connected booking engine.
The journey to a quote →Good answers start
with well-maintained information.
The chatbot uses content configured for your property. To prepare the service, gather clear, current information and identify recurring questions you want to answer.
Examples on this page are editorial guidance: actual content depends on your property’s configuration.
Your team keeps the context
When a conversation generates a lead, the contact profile and access to chat in FastReply help your team continue the relationship.
Special requests and individual arrangements still need assessment by the property.
Finding the contact in CRM →Questions about assistance
Where does the information in replies come from?
From content configured for the property. Availability and prices follow a separate process: they are requested from the connected booking engine.
Does answering check-in and service questions mean carrying out those operations?
No. Information about hours and services is not check-in, document registration or confirmation of extra services. Fast Check-In and the other tools retain their own roles.
LET’S TALK ABOUT YOUR PROPERTY
Your next step.
A Chat AI demo.
Complete the form: we will contact you to understand your needs and arrange a demo. Pricing will be defined later during the sales discussion.