Register with the property
Guests register on the dedicated page and confirm their email address. For contacts already in FastReply, you can configure quick registration using a prefilled link.
THE PROGRAMME IN YOUR GUESTS’ HANDS
Their card.
Every benefit, within reach.
A personal area with your property’s branding, where guests find their points, stays, tier and rewards. A digital QR card identifies them at your property and participating partners.
Request a Rewards demo →
From registration to reward.
A personal overview
The dashboard shows points, nights, bookings, current tier and nights needed for the next tier. Guests find available rewards, offers and configured surveys.
Informed redemption
The catalogue shows the points required and any shortfall. With a sufficient balance, guests can redeem a reward and find it in their redeemed rewards list.
A digital card with a QR code.
The property can email the card as a PDF or share its link through WhatsApp Web from the guest profile. The QR code identifies guests so the property and its partners can check their benefits.
Google Wallet is available on Android with central service configuration. On iPhone, the card remains accessible in the guest area and through a PDF or QR code.
Apple Wallet is not currently available. NFC cards are experimental and are not part of the standard offering.
Your property’s branding, here too
Your logo, banners, colours and text make the personal area recognisable. The interface supports Italian, English, German and French.
Guests can change their password and language, unsubscribe from communications and deactivate their account.
Rules for points, tiers and benefits →An invitation to return, in the personal area.
Publish offers with a validity period and configure the booking button by language and tier. The link leads to the booking system chosen by the property.
The personal area contains each guest’s own information. The property’s information Guest Site serves a different purpose: it presents services and the local area without requiring login, including on kiosks in shared spaces at the property.
Useful questions
Do guests need to install an app?
The guest area is a web app accessed through a browser. The card can be viewed online or sent as a PDF; Google Wallet is a separate option for compatible Android devices.
Does redeeming a reward mean it has been delivered?
No. Redemption is recorded and notified. The property delivers the reward or provides the service under its programme rules and marks it as used.
LET’S TALK ABOUT YOUR PROPERTY
Your next step.
A Rewards demo.
Complete the form: we will contact you to understand your needs and arrange a demo. Pricing will be defined later during the sales discussion.