Points from stays
Set the spend-to-points ratio. Points from future bookings appear as “pending” and become redeemable the day after departure.
YOUR PROPERTY’S LOYALTY PROGRAMME
Points to collect.
Benefits to enjoy.
With Rewards, decide how to reward stays: points are based on spend, tiers on nights. Rewards and benefits add value to the guest journey.
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Two complementary paths.
Tiers from nights
Bronze, Silver, Gold, Platinum and Diamond: define night thresholds for completed stays and the benefits of each tier. You can manually assign a tier to a guest.
Rewards from the catalogue
Guests use points to redeem discount vouchers or custom rewards. They receive an email confirmation, with a copy to the property. The team marks the reward as used when it is delivered.
Your catalogue, your rules.
Configure reward titles, descriptions and images in the four available languages: Italian, English, German and French. You can suspend a reward while retaining its history.
Tier benefits are separate from rewards redeemed with points: guests see the benefits of their current tier and those of higher tiers.
How guests view and redeem rewards →From your property to the local area
Partner agreements let you complement your property’s services with a network of partners. Partners scan the card’s QR code to check the applicable discount, either fixed or tier-based.
FastReply manages the partner network; the property’s agreements define terms and benefits. Guests do not need to present an NFC card.
Reward the channels you choose.
Exclude specific channels, such as OTAs, from points calculations. Nights towards a tier are still counted across all completed stays. For each tier, set a promotional code and booking link, with language-specific options.
The connection to FastReplyMail and the CRM feeds the programme with imported bookings. You can also enter stays and bonus points manually in the panel. Data received from external systems is currently limited to FastReply.
Your property’s programme rules must explain which rewards are available and how they are delivered. No-shows and refunds require agreed operating rules: Rewards does not have dedicated handling for them.
Useful questions
Do points and rewards expire automatically?
Points and redeemed vouchers do not currently expire automatically. A voucher remains available until the property marks it as used; partial use is not supported.
What happens if a booking is cancelled?
A cancelled booking is excluded from points, night and tier calculations. If the amount or dates change in the synchronised data, the system updates the totals.
Does the tier decrease over time?
There is no automatic tier downgrade over time. A tier may change following cancellation of stays used in its calculation.
LET’S TALK ABOUT YOUR PROPERTY
Your next step.
A Rewards demo.
Complete the form: we will contact you to understand your needs and arrange a demo. Pricing will be defined later during the sales discussion.