Before arrival
Short pre-stay surveys to collect guests’ stated preferences and interests.
Illustrative example: ask which local experiences interest them most.
GUEST SURVEYS
The right question.
At the moment that matters.
Listening can begin before arrival and continue after departure. Choose a clear objective for each survey, based on the stage of the relationship.
Three opportunities to get to know your guests better.
After the stay
Satisfaction surveys to collect the guest’s perspective on their experience.
Illustrative example: ask for feedback on the welcome and services used.
Over time
Questions in email funnels to enrich your knowledge of guests throughout the relationship.
Illustrative example: learn about their interests for a future holiday.
Start with what you want to understand.
A short, focused survey makes the reason for your request clear. Provide context in the email and link to the relevant survey.
The examples are ideas for designing content, not preinstalled templates or product screenshots.
Decide how to use the answers
With the FastReply connection, values associated with answers can become guest profile preferences. Define what information you want to retain and which groups you want to select.
From answers to preferences →Before you start
How does the guest access the survey?
FastReply can include a survey link in email templates, associated with the guest or booking.
Can I include the survey in the post-departure email?
Yes. FastReply automations can send a thank-you email with a survey link after departure. Choose the message, conditions and sending times.
LET’S TALK ABOUT YOUR PROPERTY
Your next step.
A Survey demo.
Complete the form: we will contact you to understand your needs and arrange a demo. Pricing will be defined later during the sales discussion.