Prepare the invitation
Add the Survey link associated with the guest or booking to the email template. Explain why you are asking for their feedback.
EMAIL JOURNEYS
A question can start
the next conversation.
Connect surveys to FastReply messages. Then use the preferences you collect to build journeys that reflect guests’ interests.
The survey within the journey.
Choose the conditions
Configure the timing and conditions of the message in FastReply: for example, a thank-you email with a survey after departure.
Use what you have collected
Response values can be used as filters or conditions to direct guests to dedicated lists through configured rules.
An example journey.
- An email invites the guest to answer a question about their interests.
- The answer populates the associated value in the guest profile.
- A configured rule uses that value to direct the contact to the relevant list.
Illustrative outline: content, values, lists and rules must be defined for the property.
Rules set the pace
Survey collects responses; FastReply manages configured email journeys. Evaluation schedules and sending queues do not imply an immediate email after a survey is completed.
Before activating the journey, check recipients, conditions and consent. A survey does not replace marketing consent.
Questions about journeys
Does Survey send all emails independently?
The journey described here uses FastReply templates, lists and automations connected to Survey questionnaires.
Can I use answers to create groups with shared characteristics?
Yes. Preferences and tags associated with responses can be used in FastReply filters and rule conditions.
LET’S TALK ABOUT YOUR PROPERTY
Your next step.
A Survey demo.
Complete the form: we will contact you to understand your needs and arrange a demo. Pricing will be defined later during the sales discussion.